Anyone who calls on your Tollfree Number (1800 XXX XXXX) will first hear a Company welcome message (Welcome to XYZ Company Limited, We offers the special products and services) and post welcome message ivr extension option will come :
- Press 1 for Sales Department
- Press 2 for HR Department
- Press 3 for Marketing Department
- Press 5 for Accounts Department
- Press 9 for customer care
Based upon the extension option selected by caller, Incoming call will be automatically routed to any mobile or land-line phone mapped to that extension and agent start speaking with customer.
And post call completed, System will automatically send sms on caller number with your customer sender ID, Example : Pay TM, Tata Sky, ID-Idea, VM-ICICIB)
